AUTHENTICATION
AT NOT PASSÉ, WE ARE DEDICATED TO OFFERING ONLY AUTHENTIC DESIGNER ITEMS. EVERY PIECE IS CAREFULLY REVIEWED THROUGH A DETAILED AUTHENTICATION PROCESS BEFORE BEING LISTED FOR SALE. WE CONFIDENTLY STAND BEHIND THE AUTHENTICITY OF ALL ITEMS AVAILABLE THROUGH NOT PASSÉ.
NOT PASSÉ DOES NOT SELL REPLICAS OR COUNTERFEIT ITEMS UNDER ANY CIRCUMSTANCES.
OUR AUTHENTICATION PROCESS
EVERY ITEM OFFERED BY NOT PASSÉ UNDERGOES A MULTI-STEP REVIEW PROCESS THAT INCLUDES:
1. SOURCING FROM TRUSTED PARTNERS;
2. IN-HOUSE AUTHENTICATION EXAMINATION;
3. CONDITION ASSESSMENT AND DOCUMENTATION;
4. FINAL QUALITY INSPECTION BEFORE DISPATCH.
SOURCING
WE SOURCE OUR INVENTORY OF DESIGNER BAGS THROUGH A RANGE OF TRUSTED CHANNELS, INCLUDING WHOLESALERS, AUCTION HOUSES, AND REPUTABLE SECOND-HAND STORES IN JAPAN AND THE UNITED STATES. MANY OF OUR PARTNERS SPECIALISE IN DESIGNER GOODS AND CONDUCT THEIR OWN IN-HOUSE AUTHENTICATION PROCEDURES PRIOR TO THE ITEMS BEING ACQUIRED.
PLEASE NOTE THAT JAPAN HAS ONE OF THE WORLD'S STRICTEST ANTI-COUNTERFEIT REGULATIONS, WHICH HELPS MAINTAIN A HIGH STANDARD OF AUTHENTICITY IN THE SECONDHAND DESIGNER MARKET.
ONCE THE ITEMS ARE RECEIVED, WE ALSO UNDERTAKE OUR OWN IN-HOUSE AUTHENTICATION ASSESSMENT TO FURTHER VERIFY THEIR AUTHENTICITY. WHILE WE TAKE EXTENSIVE MEASURES TO ENSURE THE AUTHENTICITY OF EVERY ITEM, AUTHENTICATION IS BASED ON OUR EXPERIENCE, INDUSTRY STANDARDS, AND AVAILABLE INFORMATION AT THE TIME OF ASSESSMENT.
SPECIALIST EXAMINATION
AT NOT PASSÉ, OUR IN-HOUSE AUTHENTICATION TEAM HAS AN ESTIMATED DECADE OF EXPERIENCE WORKING WITH BRANDS SPECIALISING IN DESIGNER GOODS. THROUGH YEARS OF HANDLING DESIGNER BRANDS, WE HAVE DEVELOPED A STRONG UNDERSTANDING OF QUALITY MATERIALS, CRAFTSMANSHIP, AND BRAND MANUFACTURING STANDARDS. WE APPLY THIS EXPERIENCE WHEN SOURCING AND VERIFYING THE AUTHENTICITY OF EACH ITEM WE PROCURE.
GIVEN THE AGE OF MANY VINTAGE ITEMS, EACH BAG UNDERGOES A CAREFUL EXAMINATION PRIOR TO BEING LISTED FOR SALE.
OUR AUTHENTICATION PROCESS INCLUDES:
DETAILS ARE COMPARED AGAINST KNOWN BRAND MANUFACTURING STANDARDS TO ENSURE CONSISTENCY WITH THE ERA IN WHICH THE BAG WAS PRODUCED.
THIRD-PARTY AUTHENTICATION
FOR SELECT HIGH-VALUE DESIGNER ITEMS, WE MAY ENGAGE TRUSTED THIRD-PARTY AUTHENTICATION SERVICES, SUCH AS ENTRUPY, TO PROVIDE AN ADDITIONAL LEVEL OF VERIFICATION.
AUTHENTICATION DOCUMENTATION MAY BE PROVIDED WITH THE ITEM WHERE AVAILABLE.
TRANSPARENCY
AS MANY OF OUR ITEMS ARE VINTAGE OR PRE-OWNED, SIGNS OF AGE OR WEAR MAY BE PRESENT. EACH ITEM IS SUBJECTED TO A DETAILED AND CRITICAL CONDITION REVIEW. WE HAVE DEVELOPED OUR OWN CONDITION GRADING CRITERIA TABLE WE REFERENCE TO PROVIDE AN ACCURATE CONDITION ASSESSMENT PROVIDED IN EACH LISTING. ANY NOTICEABLE FLAWS OR IMPERFECTIONS WILL ALWAYS BE CLEARLY PHOTOGRAPHED AND DISCLOSED IN THE PRODUCT LISTING. PLEASE REFER TO OUR CONDITION GRADING CRITERIA PAGE FOR FURTHER INFORMATION.
FINAL INSPECTION
ALL ITEMS UNDERGO A FINAL CONDITION AND AUTHENTICITY REVIEW PRIOR TO DISPATCH. EACH PIECE IS PHOTOGRAPHED AND DOCUMENTED TO ENSURE THE ITEM MATCHES THE DESCRIPTION AND CONDITION STATED IN THE PRODUCT LISTING. ITEMS ARE PACKAGED AND DISPATCHED ONLY AFTER THIS FINAL REVIEW HAS BEEN COMPLETED.
COUNTERFEIT GOODS
NOT PASSÉ MAINTAINS A STRICT ZERO-TOLERANCE POLICY TOWARDS COUNTERFEIT GOODS. ANY ITEM FOUND NOT TO MEET OUR AUTHENTICITY STANDARDS WILL NOT BE OFFERED FOR SALE. IN THE UNLIKELY EVENT THAT AN ITEM IS FOUND TO BE INAUTHENTIC, A FULL REFUND WILL BE ISSUED.
QUESTIONS REGARDING AUTHENTICITY
IF YOU HAVE ANY QUESTIONS REGARDING THE AUTHENTICITY OF AN ITEM, PLEASE CONTACT US PRIOR TO PURCHASE AND OUR TEAM WILL BE HAPPY TO ASSIST. PLEASE REFER TO OUR CONTACT US PAGE.
