SHIPPING POLICY

SHIPPING

ALL ORDERS ARE SHIPPED FROM NOT PASSÉ'S WAREHOUSE BASED IN SYDNEY, AUSTRALIA. BEFORE EVERY SHIPMENT, OUR TEAM INSPECTS EACH ITEM TO ENSURE QUALITY AND ACCURACY OF ITS CONDITION AS DESCRIBED AND PHOTOGRAPHED IN THEIR LISTING. ALL ORDERS FROM NOT PASSÉ ARE SHIPPED WITH TRACKING AND DOCUMENTATION OF EACH ITEM’S CONDITION PRIOR TO DISPATCH. A TRACKING NUMBER WILL BE EMAILED TO THE CUSTOMER ONCE THE PACKAGE HAS BEEN SHIPPED.

DOMESTIC ORDERS (AUSTRALIA-WIDE)

WE OFFER COMPLIMENTARY STANDARD SHIPPING FOR ALL ORDERS OVER $350 AUSTRALIA-WIDE.

NOT PASSÉ OFFERS BOTH STANDARD AND EXPRESS SHIPPING OPTIONS. AVAILABLE SHIPPING METHODS AND DELIVERY ESTIMATES WILL BE DISPLAYED AT CHECKOUT. PLEASE NOTE THAT NOT PASSÉ USES AUSTRALIA POST AS THE PRIMARY COURIER FOR ALL DOMESTIC ORDERS.


PROCESSING TIME

ORDERS ARE TYPICALLY PROCESSED WITHIN 1–3 BUSINESS DAYS. PROCESSING TIMES MAY VARY DURING PEAK PERIODS OR FOR ORDERS REQUIRING ADDITIONAL VERIFICATION.

PLEASE SEE BELOW THE TABLE FOR STANDARD AND EXPRESS POSTAGES FOR SHIPPING FEES, PROCESSING TIME AND ESTIMATED DELIVERY TIMES VIA AUSTRALIA POST.

STANDARD POSTAGE EXPRESS POSTAGE
SHIPPING FEES $15 FLAT RATE FOR METROPOLITAN AND REGIONAL AREAS $20 FLAT RATE FOR METROPOLITAN AND REGIONAL AREAS
PROCESSING TIME UP TO 2 BUSINESS DAYS UP TO 2 BUSINESS DAYS
DELIVERY TIME METROPOLITAN AREAS: 3-5 BUSINESS DAYS. REGIONAL AREAS: 5-10 BUSINESS DAYS. METROPOLITAN AREAS: 1-3 BUSINESS DAYS. REGIONAL AREAS: 3-5 BUSINESS DAYS.

P.O. BOX ADDRESSES

TO ENSURE SECURE DELIVERY, NOT PASSÉ DOES NOT SHIP TO P.O. BOX ADDRESSES. A VALID RESIDENTIAL OR BUSINESS ADDRESS IS REQUIRED AS SOME ORDERS MAY REQUIRE SIGNATURE CONFIRMATION UPON DELIVERY.


SIGNATURE CONFIRMATION

FOR HIGH-VALUE ORDERS OVER $500 AUD, SIGNATURE CONFIRMATION MAY BE REQUIRED UPON DELIVERY WITHIN AUSTRALIA. GIVEN THIS, NOT PASSÉ CANNOT ACCEPT P.O. BOX DELIVERY ADDRESSES.

INTERNATIONAL ORDERS

NOT PASSÉ SHIPS TO INTERNATIONAL DESTINATIONS AVAILABLE VIA OUR COURIERS.

AUSTRALIA POST

THROUGH AUSTRALIA POST, NOT PASSÉ CAN POST TO MAJORITY OF INTERNATIONAL DELIVERY ADDRESSES FROM CONTINENTS SUCH AS OCEANIA, NORTH AMERICA, EUROPE, ASIA AND THE MIDDLE EAST. THESE COUNTRIES INCLUDE THE UNITED STATES, CANADA, THE UNITED KINGDOM, UNITED ARAB EMIRATES, ETC.

FOR FURTHER CLARIFICATION, PLEASE REFER TO AUSTRALIA POST'S INTERNATIONAL DESTINATION GUIDE FOR INTERNATIONAL SHIPPING.

PLEASE NOTE THE ESTIMATED DELIVERY TIME FOR BOTH INTERNATIONAL STANDARD AND EXPRESS POSTAGE IS PROVIDED IN AUSTRALIA POST'S INTERNATIONAL DESTINATION DELIVERY GUIDE ABOVE RANGING 5-10 BUSINESS DAYS.


DHL

FOR SELECT INTERNATIONAL DESTINATIONS, NOT PASSÉ OFFERS SHIPPING VIA DHL EXPRESS. DHL DELIVERS TO OVER 220 COUNTRIES AND TERRITORIES WORLDWIDE, PROVIDING FAST AND RELIABLE INTERNATIONAL DELIVERY.

DELIVERY TIMES VARY DEPENDING ON THE DESTINATION BUT TYPICALLY RANGE BETWEEN 2–7 BUSINESS DAYS ONCE DISPATCHED.

ALL DHL SHIPMENTS INCLUDE TRACKING AND DELIVERY CONFIRMATION. A TRACKING NUMBER WILL BE PROVIDED VIA EMAIL ONCE YOUR ORDER HAS BEEN SHIPPED.


SHIPPING DESTINATIONS

IF YOU ARE UNSURE WHETHER THE COURIERS WE USE FOR INTERNATIONAL POSTAGE (AUSTRALIA POST OR DHL) IS AVAILABLE TO YOUR COUNTRY, PLEASE CONTACT US PRIOR TO PURCHASING AND OUR TEAM WILL BE HAPPY TO ASSIST FURTHER. WE WILL DO OUR BEST TO ACCOMMODATE INTERNATIONAL SHIPPING REQUESTS WHERE POSSIBLE.


SIGNATURE CONFIRMATION

FOR SECURITY, NOT PASSÉ REQUIRES SIGNATURE CONFIRMATION FOR ALL INTERNATIONAL ORDERS AT TIME OF DELIVERY.

PLEASE NOTE: NOT PASSÉ DOES NOT SUPPORT THE USE OF FREIGHT FORWARDERS OR THIRD-PARTY MAIL FORWARDING SERVICES. IF AN ORDER IS PLACED USING A FREIGHT FORWARDER OR SIMILAR SERVICE TO DELIVER TO A COUNTRY WHERE WE DO NOT CURRENTLY SHIP, WE CANNOT GUARANTEE THE CONDITION, TIMELINESS, OR SAFE ARRIVAL OF THE PACKAGE.

ORDERS SHIPPED TO FREIGHT FORWARDERS OR THIRD-PARTY SHIPPING ADDRESSES ARE NOT ELIGIBLE FOR RETURNS, REFUNDS, OR CLAIMS FOR LOST OR DAMAGED PARCELS. ONLY ORDERS SHIPPED DIRECTLY TO DESTINATIONS WITHIN OUR APPROVED SHIPPING LOCATIONS ARE COVERED UNDER OUR SHIPPING AND RETURNS POLICY.


CUSTOMS & IMPORT FEES

CUSTOMS CHARGES, IMPORT DUTIES, AND TAXES ARE NOT INCLUDED IN THE PRODUCT PRICE OR SHIPPING COST. THESE FEES ARE THE FULL RESPONSIBILITY OF THE CUSTOMER. THESE FEES ARE DETERMINED BY YOUR COUNTRY'S CUSTOMS AUTHORITY. NOT PASSÉ DOES NOT REIMBURSE OR COVER ANY CUSTOMS-RELATED CHARGES.

CUSTOMS POLICIES AND IMPORT THRESHOLDS MAY CHANGE WITHOUT NOTICE. WE RECOMMEND CHECKING WITH YOUR LOCAL CUSTOMS OFFICE FOR THE MOST ACCURATE INFORMATION BEFORE PLACING AN ORDER. INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES, TAXES, TARIFFS, AND CUSTOMS FEES UPON ARRIVAL IN THE DESTINATION COUNTRY. THESE CHARGES ARE DETERMINED BY LOCAL CUSTOMS AUTHORITIES AND ARE THE RESPONSIBILITY OF THE CUSTOMER.

CUSTOMS POLICIES AND IMPORT THRESHOLDS MAY CHANGE WITHOUT NOTICE. WE RECOMMEND CHECKING WITH YOUR LOCAL CUSTOMS OFFICE FOR THE MOST ACCURATE INFORMATION BEFORE PLACING AN ORDER.

IF YOU ARE UNSURE ABOUT THE RELATED CUSTOMS & IMPORT FEES, PLEASE FEEL FREE TO CONTACT US AND WE CAN CHECK WITH YOUR GOVERNMENT.


TARIFFS (UNITED STATES BUYERS)

ALONGSIDE CUSTOMS CHARGES, IMPORT DUTIES, AND TAXES, BUYERS FROM THE UNITED STATES WILL BE SUBJECTED TO IMPORT TARIFFS TAX TO THEIR ORDER.

AS OF 29 AUGUST 2025, THE UNITED STATES FEDERAL GOVERNMENT SUSPENDED THE DE MINIMIS EXEMPTION FOR LOW-VALUE IMPORTS. AS A RESULT, GOODS VALUED AT $800 USD OR LESS MAY ALSO BE SUBJECT TO APPLICABLE TARIFF RATES.

THESE CHARGES ARE DETERMINED BY U.S. CUSTOMS AUTHORITIES AND ARE NOT INCLUDED IN THE PRODUCT PRICE OR SHIPPING COST UNLESS OTHERWISE STATED AT CHECKOUT.

UNLIKE CUSTOMS CHARGES, IMPORT DUTIES AND TAXES, APPLICABLE U.S. TARIFFS MAY BE REQUIRED TO BE PREPAID BEFORE YOUR ORDER ENTERS UNITED STATES CUSTOMS.

WHEN SHIPPING VIA OUR INTERNATIONAL COURIER PARTNERS, ANY APPLICABLE TARIFFS MAY BE CALCULATED AT CHECKOUT BASED ON THE DECLARED VALUE OF YOUR ORDER.

THESE FEES ARE DETERMINED BY UNITED STATES CUSTOMS AUTHORITIES AND FORM PART OF THE TOTAL IMPORT COST OF YOUR ORDER.

FOR MORE INFORMATION, PLEASE REFER TO THE UNITED STATES INTERNATIONAL TRADE ADMINISTRATION'S IMPORT TARIFFS OVERVIEW AND RESOURCES.

ORDER AMENDMENTS

ONCE AN ORDER HAS BEEN SHIPPED, CUSTOMER INFORMATION (INCLUDING SHIPPING ADDRESS AND CONTACT DETAILS) CANNOT BE CHANGED. PLEASE ENSURE DETAILS ARE ACCURATE AT CHECKOUT.


ADDITIONAL INSURANCE

WHILE ALL ORDERS ARE SHIPPED WITH TRACKING AND DELIVERY CONFIRMATION, CUSTOMERS MAY REQUEST ADDITIONAL SHIPPING INSURANCE PRIOR TO DISPATCH. ANY ADDITIONAL INSURANCE COSTS WILL BE THE RESPONSIBILITY OF THE CUSTOMER. PLEASE CONTACT US DIRECTLY SO WE CAN PROVIDE A QUOTE AND ARRANGE ADDITIONAL INSURANCE AS PART OF YOUR ORDER.


DELIVERY ISSUES

IF A PACKAGE ENCOUNTERS DELIVERY DIFFICULTIES, DELAYS, OR IS LOST IN TRANSIT, NOT PASSÉ IS NOT RESPONSIBLE FOR PROVIDING REIMBURSEMENT FOR SHIPPING-RELATED ISSUES. ALL CONCERNS REGARDING DELIVERY MUST BE ADDRESSED DIRECTLY WITH THE COURIER USING THE TRACKING NUMBER PROVIDED. NOT PASSÉ CAN ASSIST YOU WITH THIS IF NEEDED.

ONCE AN ORDER HAS BEEN HANDED OVER TO THE SHIPPING CARRIER, DELIVERY IS THE RESPONSIBILITY OF THE COURIER. NOT PASSÉ IS NOT LIABLE FOR SHIPPING DELAYS, CUSTOMS DELAYS, LOST OR STOLEN PARCELS, OR DAMAGES THAT OCCUR DURING TRANSIT.

THE CUSTOMER IS RESPONSIBLE FOR SUBMITTING ANY CLAIMS DIRECTLY WITH THE SHIPPING CARRIER ASSIGNED TO THEIR PACKAGE.


RETURNED PACKAGES

IF A PACKAGE IS RETURNED TO NOT PASSÉ DUE TO AN INCORRECT ADDRESS, UNCLAIMED DELIVERY, OR REFUSAL TO PAY CUSTOMS DUTIES:

• THE CUSTOMER IS RESPONSIBLE FOR ANY RE-SHIPPING COSTS.

• ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE.