PAYMENT TERMS
PAYMENT METHODS
NOT PASSÉ ACCEPTS THE FOLLOWING PAYMENT METHODS AT CHECKOUT:
ALL PAYMENTS ARE SECURELY PROCESSED THROUGH OUR PAYMENT PROVIDERS.
PAYMENT AUTHORISATION
FULL PAYMENT IS REQUIRED AT THE TIME OF PURCHASE. ORDERS WILL ONLY BE PROCESSED ONCE PAYMENT HAS BEEN SUCCESSFULLY AUTHORISED AND CONFIRMED.
IF PAYMENT CANNOT BE VERIFIED OR AUTHORISED, THE ORDER MAY BE CANCELLED AT OUR DISCRETION.
CURRENCY
ALL PRICES DISPLAYED ON THE NOT PASSÉ WEBSITE ARE LISTED IN AUSTRALIAN DOLLARS (AUD) UNLESS OTHERWISE STATED.
INTERNATIONAL CUSTOMERS MAY SEE AN ESTIMATED CONVERTED PRICE AT CHECKOUT DEPENDING ON THEIR PAYMENT PROVIDER. CURRENCY CONVERSION FEE WILL BE CHARGED BY THEIR PAYMENT PROVIDER.
THIS FEE IS NOT INCLUDED AS PART OF THE TOTAL PRICE CHARGED BY NOT PASSÉ.
ORDER VERIFICATION
FOR SECURITY PURPOSES, NOT PASSÉ RESERVES THE RIGHT TO REQUEST ADDITIONAL VERIFICATION. THIS MAY INCLUDE CONFIRMATION OF BILLING INFORMATION OR IDENTITY VERIFICATION BEFORE THE ORDER IS PROCESSED.
IF VERIFICATION CANNOT BE COMPLETED, THE ORDER MAY BE CANCELLED AND REFUNDED.
FRAUD PREVENTION
TO PROTECT BOTH OUR CUSTOMERS AND OUR BUSINESS, NOT PASSÉ RESERVES THE RIGHT TO CANCEL ANY ORDER SUSPECTED OF FRAUDULENT ACTIVITY.
ORDERS FLAGGED BY OUR PAYMENT PROCESSORS OR FRAUD DETECTION SYSTEMS MAY BE SUBJECT TO ADDITIONAL REVIEW PRIOR TO SHIPMENT.
PAYMENT SECURITY
ALL PAYMENTS MADE ON THE NOT PASSÉ WEBSITE ARE PROCESSED USING SECURE ENCRYPTION TECHNOLOGY THROUGH TRUSTED THIRD-PARTY PAYMENT PROVIDERS.
NOT PASSÉ DOES NOT STORE OR HAVE ACCESS TO FULL PAYMENT CARD DETAILS.
ALL TRANSACTIONS ARE PROTECTED BY INDUSTRY-STANDARD SSL ENCRYPTION AND SECURE PAYMENT GATEWAYS.
CHARGEBACKS
BY COMPLETING A PURCHASE WITH NOT PASSÉ, THE CUSTOMER AGREES THAT THEY WILL NOT INITIATE A CHARGEBACK OR PAYMENT DISPUTE WITHOUT FIRST CONTACTING US TO RESOLVE THE ISSUE.
INITIATING A FRAUDULENT CHARGEBACK AFTER AN ITEM HAS BEEN SHIPPED OR DELIVERED MAY BE CONSIDERED PAYMENT FRAUD.
NOT PASSÉ RESERVES THE RIGHT TO DISPUTE ANY CHARGEBACK WITH FULL SUPPORTING EVIDENCE, INCLUDING SHIPPING CONFIRMATION, DELIVERY CONFIRMATION, AND ORDER VERIFICATION RECORDS.
OWNERSHIP OF GOODS
ALL ITEMS REMAIN THE PROPERTY OF NOT PASSÉ UNTIL FULL PAYMENT HAS BEEN RECEIVED AND CLEARED.
IN THE EVENT OF A PAYMENT DISPUTE, CHARGEBACK, OR FRAUDULENT CLAIM, NOT PASSÉ RESERVES THE RIGHT TO PURSUE RECOVERY OF THE ITEM OR ASSOCIATED LOSSES.
PRICING ACCURACY
WHILE WE STRIVE TO ENSURE ALL PRODUCT PRICES AND INFORMATION ARE ACCURATE, ERRORS MAY OCCUR.
NOT PASSÉ RESERVES THE RIGHT TO CANCEL OR REFUSE ANY ORDER WHERE A PRODUCT HAS BEEN LISTED WITH AN INCORRECT PRICE OR DESCRIPTION DUE TO A TYPOGRAPHICAL ERROR OR SYSTEM ERROR.
IF SUCH AN ERROR OCCURS, THE CUSTOMER WILL BE NOTIFIED AND A FULL REFUND WILL BE ISSUED.
DOMESTIC ORDERS
FOR ORDERS OVER $500, NOT PASSÉ WILL INCLUDE A COMPLIMENTARY SIGNATURE CONFIRMATION AT DELIVERY.
INTERNATIONAL ORDERS
FOR ALL INTERNATIONAL ORDERS, NOT PASSÉ WILL INCLUDE A COMPLIMENTARY SIGNATURE CONFIRMATION AT DELIVERY FOR EXTRA SECURITY. ADDITIONAL VERIFICATION WILL BE REQUIRED BEFORE THE ORDER IS PROCESSED.
THIRD PARTY PAYMENT PROVIDERS
AT THIS STAGE, NOT PASSÉ DOES NOT OFFER ANY PAYMENT PLAN OPTIONS THROUGH SELECT THIRD-PARTY PAYMENT PROVIDERS AT CHECKOUT. WE ARE CURRENTLY WORKING ON SECURING A THIRD-PARTY PAYMENT PROVIDER AND THIS WILL BE UPDATED IN THE FUTURE.
PAYMENT PLAN VIA NOT PASSÉ
NOT PASSÉ OFFERS A DIRECT PAYMENT PLAN OPTION FOR ITEMS OVER $750 AUD. PAYMENT PLANS ARE LIMITED TO ONE ACTIVE PAYMENT PLAN PER CUSTOMER AT ANY TIME.
PAYMENT PLANS ARE AVAILABLE UPON REQUEST FOR SELECT ITEMS. PLEASE CONTACT US PRIOR TO PURCHASE TO ARRANGE A PAYMENT PLAN.
A 25% NON-REFUNDABLE DEPOSIT (PLUS APPLICABLE SHIPPING COSTS) IS REQUIRED AT CHECKOUT TO SECURE THE ITEM. ONCE THE DEPOSIT HAS BEEN PAID, THE ITEM WILL BE RESERVED AND REMOVED FROM SALE WHILE THE REMAINING BALANCE IS COMPLETED. THE PAYMENT PLAN TERM IS A TOTAL OF 6 WEEKS FROM THE INITIAL PURCHASE DATE.
ONCE THE DEPOSIT IS PAID, THE REMAINING BALANCE MUST BE PAID ACCORDING TO THE FOLLOWING SCHEDULE:
THE ITEM WILL BE SHIPPED ONCE THE FULL BALANCE HAS BEEN RECEIVED.
IMPORTANT TERMS
PLEASE NOTE THE FOLLOWING:
NOT PASSÉ RESERVES THE RIGHT TO REFUSE, CANCEL, OR LIMIT ANY ORDER AT OUR DISCRETION.
