FIND ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS BELOW. FOR ANYTHING ELSE, FEEL FREE TO CONTACT US DIRECTLY.
Yes. All items sold are carefully inspected and verified for authenticity before being listed for sale. For further information, please refer to our Authentication page.
Each item undergoes a thorough inspection, including a review of brand markings, materials, stitching, hardware, serial numbers, and overall construction. For additional peace of mind, we may also utilise trusted third-party authentication services such as Entrupy. Additional documentations from third-party authentication services will be included as part of your purchase.
As these are vintage pieces, original packaging, authenticity cards, or receipts may not always be included unless stated in the product listing.
All items are carefully sourced from trusted secondhand wholesalers and stores that specialise in designer handbags, where authentication procedures are conducted prior to acquisition.
Each bag also undergoes our own in-house authentication process. For select high-value designer pieces, we may also utilise trusted third-party authentication services such as Entrupy to provide an additional layer of verification.
If you would like additional photos or information before purchasing to further verify authenticity of a bag, please contact us and we will be happy to assist.
Yes. You are welcome to have your item authenticated by a professional third-party service after purchase. We fully stand behind the authenticity of every item we sell.
All items are carefully inspected and their condition is clearly described in the product listing. We highlight any visible signs of wear in both the description and photos to ensure transparency. For further information, please refer to our Condition Grading Criteria page.
Most items are vintage and pre-owned unless otherwise stated in the product listing.
Vintage items are items are generally at least 20 years or older which have been previously owned and may show signs of wear due to age and use. These pieces reflect the design and craftsmanship of their time and may show signs of age consistent with their history.
We aim to photograph items as accurately as possible. Photos form part of the item description and accurately reflect the item's condition at the time of listing.
Any notable signs of wear, marks, or imperfections are clearly described and photographed in the product listing. As part of the listing, we grade the condition of the bag. This is further discussed in our Condition Grading Criteria page.
Items are assessed based on their overall appearance, structure, and signs of wear. Detailed descriptions and photos are provided to help you make an informed decision before purchasing. Each item is also graded using our condition grading scale out of 10. This is further discussed in our Condition Grading Criteria page.
Most of our items are vintage and one-of-a-kind. Once an item is sold, it is unlikely to be restocked however, you can send a sourcing request. Please refer to our Sourcing page.
Simply add your desired item to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
We accept major credit cards and other secure payment methods available at checkout. We also accept 'buy now and pay later' payment methods such as Afterpay.
Yes, we offer payment plans for items valued at $750 AUD or more. Our payment plan is structured over six weeks. Your item will be shipped once the final payment has been received. In addition, we also accept 'buy now and pay later' payment methods such as Afterpay.
Yes. Once your order has been placed, you will receive an email confirmation with your order details.
In rare cases, orders may be cancelled due to payment issues, incorrect information, or if the item is no longer available. If this occurs, you will be notified and refunded.
As most of our pieces are vintage and one-of-a-kind, once an item is sold it is typically unavailable. However, you can submit a sourcing request and we may be able to source a similar piece. Please refer to our Sourcing page.
All orders are shipped from our warehouse in Sydney, Australia.
Yes, we ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location. This is further discussed in our Shipping page.
Orders are typically processed within two business days. Once dispatched, delivery times will vary depending on the destination.
Yes. Once your order has been shipped, you will receive a confirmation email with tracking details.
For security purposes, orders valued over $500 are required a signature upon delivery for domestic orders within Australia. For all international orders, signature confirmation will be required.
Shipping costs are calculated at checkout based on your delivery location. This is further discussed in our Shipping page.
No. Any applicable customs duties and import taxes are calculated and additional charges should be due upon delivery subject to your government customs and duty rates. This is further discussed in our Shipping page.
Due to the unique and one-of-a-kind nature of our vintage pieces, all sales are final. We encourage you to review item descriptions and photos carefully before purchasing. This is further discussed in our Returns & Exchanges page.
If you believe your item has been significantly misrepresented, please contact us within 48 hours of delivery with photos and your order details so we can review the issue. This is further discussed in our Returns & Exchanges page.
Due to the unique nature of our vintage pieces, exchanges may be limited and subject to availability. This is further discussed in our Returns & Exchanges page.
Please contact us with your order number and details before sending any items back. Unauthorised returns may not be accepted.
Shipping costs are non-refundable.
Yes. If you are looking for a specific style, brand, or vintage piece that is not currently available on our website, we may be able to source it for you. Please submit a sourcing request on our Sourcing page.
You can fill out our source request form. To help us locate the right item, please include details such as the brand, style, colour, size, budget, and any reference photos if available. This is further shown in our Sourcing page.
Sourcing times may vary depending on the rarity of the bag and market availability. We will contact you once we found a match for your review.
Our sourcing service is complimentary. There is no obligation to proceed with the order even if a match is found. However, once the item has been sourced and secured for you, payment will be required to proceed with the purchase.
No, once we found a match based on your criteria provided, we will contact you for you to review. Once you approve of the bag match, payment will be required to complete the purchase. If you do not want to proceed with the order and not happy with the sourcing match, no payment is required.
We may be able to assist in sourcing rare or hard-to-find vintage designer pieces depending on market availability. If you have a specific item in mind, feel free to contact us with the details and any reference photos. Please refer to our Sourcing page.
Yes, we offer consignment for vintage and pre-owned designer bags. Further information is provided in our Consignment page.
We accept authentic designer bags and accessories in good condition. Acceptance is subject to review. Brands we accept are noted in our Designer Directory page. Further information is provided in our Consignment page.
Please fill our the submission form on our Consignment page with photos and details of the item, including the brand, style, condition, and any accessories included. We will contact you once an item is approved for consignment.
In our Consignment page, you will need to fill our a submission form. Once your item is approved, we will photograph, list, and market the item on our platform. Once the item sells, you will receive your agreed consignment payout.
Our commission rates may vary depending on the item and sale price. This is further discussed in our Consignment page.
Payment will be issued following 3 days after the item has been delivered to the buyer.
We will recommend a competitive sale price based on current market demand and the condition of the item. The final listing price will be determined with your approval.
No, you can check out as a guest. However, creating an account allows you to view your order history, track orders, and save your details for faster checkout.
You can create an account by clicking the account icon at the top of our website and selecting “Create Account.” Follow the prompts to set up your details.
Click “Forgot Password” on the login page and follow the instructions to reset your password via email.
Once logged in, you can update your personal details, shipping address, and password from your account dashboard.
Yes. If you would like your account removed, please contact us and we will assist with the request.
Please check your spam or junk folder. If you still haven’t received it, contact us and we’ll help you resolve the issue.
You can reach us via email, our social media channel or send us a note through our contact form. Please note that our customer service team is online from Monday to Friday at 9am-5pm (AEST). We aim to respond to all inquiries promptly within 2 business days. Responses may take slightly longer on weekends or public holidays.
Please provide your order number and details when contacting us so we can assist you efficiently.
At this time, we do not have a showroom open to the public. If you would like to view a specific bag, please contact us directly—we can arrange a Facetime or video appointment to assist you.
Our customer service team is happy to assist with any inquiries, concerns, or feedback not covered above.
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